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Sidmouth Jazz & Blues Festival has made every effort to ensure that the information published on this site is correct. However, the Festival does not warrant or assume any legal liability for the accuracy of any information disclosed.
Sidmouth Jazz & Blues Festival is not responsible for the content of any external internet sites. The presence of a hyperlink from a page does not imply any kind of endorsement of the content of these pages.
Payment & Refunds
Stripe provide the payment services for Sidmouth Jazz and Blues Festival and “Stripe” will appear on your statement. All ticket funds are received on behalf Sidmouth Jazz and Blues Festival and funds are transfered directly to them. The responsiblity for hosting the event, cancellations and refunds rests solely with Sidmouth Jazz and Blues Festival.
Performances may be subject to change. Tickets will automatically remain valid for any changes of date or venue, customers are entitled to a full refund should the revised show no longer be suitable if the customer advises this within 14 days of notification. Booking fees are non-refundable. Vouchers can also be issued. In the case of ticket holders being unable to attend due to a positive Covid test we are unable to issue you with a refund.
Email: tickets@sidmouthjazz.com
Credit/Debit Cards: Visa, Mastercard, Solo and Maestro are accepted through our online ticketing kiosk, via PayPal and Stripe.
Please provide a card number, issue number, expiry date, security code, name and address of the card holder. Cheques: Please make cheques payable to Sidmouth Jazz and Blues Festival Ltd and these cheques can be sent directly to the address detailed below.
The Festival cannot refund money or exchange tickets, except in the case of a cancelled performance.
In the case of any booking errors, refunds can be issued within 5 working days. We advise customers to check their order confirmation immediately after booking.
Discounts & Concessions
Offers and discounts cannot be used in conjunction with one another. The Festival reserves the right to offer last minute promotions and discounts.
For the evening concerts children under the age of 5 may attend for free. For the daytime music children under the age of 12 may attend for free. Please be prepared to bring proof of age. All children under the age of 18 are required to be accompanied by an adult.
Festival and Event Programme
All programme details are correct at the time of publication. We reserve the right to change programmes and artistes if circumstances dictate. In the event of cancellations the face value of tickets will be refunded.
Tickets cannot be accepted for refund or resale.
Chairs and rugs at the festival
Seating is not provided by the festival.
Evening Concerts
Please feel free to bring folding chairs to make yourselves comfortable. No rugs are allowed for seating purposes for the evening concerts (just in case someone falls over you in the dimming light) but please feel free to bring a rug or blanket to keep you warm! Some of the artistes on the bill are more of a sit-down affair but the majority are of the get up and dance variety.
Use of chairs is only guaranteed with Priority Seated Area tickets – which will be a separate area at the front of the arena, seating in Standard Admission towards the back of the arena will depend on the space available and you will be guided by the stewards. If you have a medical need for seating then please contact tickets@sidmouthjazz.com to make sure that we save you space to accommodate your needs. There will be a dedicated wheelchair area at the festival.
Daytime Music
Please feel free to bring folding chairs and rugs to make yourselves comfortable. Some of the artistes on the bill are more of a sit-down affair but the majority are of the get up and dance variety.
When crowds are busier during the daytime we may ask that kept back beyond a certain point so there’s room for both the seated and standing (there will be signs and stewards to show you), this means there may be limited space for chairs at peak times – if you have a medical need for seating then please contact tickets@sidmouthjazz.com to make sure that we save you space to accommodate your needs. There will be a dedicated wheelchair area at the festival.
Fair Space Usage Policy
We want everyone to have an enjoyable and comfortable time at the festival. At busier times our stewards may ask you to limit the amount of ground space that your and/or your party are using, please work with us in making space for everyone at the festival. This may mean that during peak times of the festival we limit the amount of seating space available to keep everyone safe. Thank you for your understanding.
Disabled Patrons & Support Workers/Assistants
Our intention is to make everything we do accessible to all our audiences. We therefore offer a free ticket for support workers/assistants that travel with disabled patrons to ensure they are able to attend. We recommend early booking if you require wheelchair access as space in the wheelchair area is limited.
Please be prepared to show relevant ID at the box office or upon admission to events.
Food and Drink at the festival
There is a licensed bar and food concessions on site. No food and drink will be permitted into the venue, with the exception of water. No glass containers will be allowed on site.
Contact Details and Data Custodian
If you have any questions regarding our events or any related information then please do make contact with us at tickets@sidmouthjazz.com or the following postal address:
Sidmouth Jazz and Blues Festival Ltd
Thomas Westcott
Queens House
44 New Street
Honiton
EX14 1BJ
In accordance with GPDR changes coming into effect on 25th May 2018 our Data Custodian is Vicki Haxton . We will never sell your data onto a third party – your email information is safe with us. You can unsubscribe at anytime at the footer of our emails.
Competitions
From time to time we run competitions which include tickets, meet & greets, CD’s as prizes and are often in conjunction with carefully selected partners. We will let you know about these competitions but will never share your contact details with these partners or anyone else. Specific competition terms are detailed in the copy.
Cookie Policy
Cookies are small text files that allow a website to remember certain information; we do not store any personal information in cookies nor do we sell them or otherwise share them with third parties.Cookies remember various information like where you came from including the referring search engine or website or how long your visit lasts. Various pages on this website may rely on content from providers such as Twitter, Facebook, Google or YouTube who may set their own cookies outside of our control. You can opt out of Google Analytic cookies by clicking here .
Sidmouth Jazz and Blues Festival Ltd. Registered in England and Wales. Company Number 1315057.
